FAQ

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FAQ

Turn your doorbell into a home security system

Key Features:

No Monthly Fees

Email alerts with photo

One-Touch Easy Setup

Easy DIY installation

24/7 live video stream

Audio and Motion sensor activated alerts

FTP/Cloud recording and viewing

160° Wide Angle Camera

Works with IP-based security products(ONVIF® compatible)

Small footprint 2”x4.9”x1.2”

Wi-Fi and Wired Ethernet video doorbell

Hardware included for easy installation

Infrared LEDs provides clear visuals at day and night

Compatible with iPhone®, iPad®, Android™ devices, PC & Mac

Store recordings on HDD, NVR and FTP/Cloud

Outdoor certified against rain, snow or heat, IP65 rating

Supply power from existing doorbell or Worldwide power adapter

Protocol TCP/IP, UDP, DHCP, P2P, RTSP, FTP, ONVIF

Resolution: HD, 1280 (W) x 720 (H)

No monthly subscription. We believe in freedom – there is no monthly fees to record, view or monitor dbell™ HD live camera footage.

Yes, dbell™ HD live comes with 30º wedge for easy custom install. You can flip the wedge to make it a left 30º angle wedge or right 30º angle wedge.

Just download the dbell™ HD live PC client from dbell™ support website. It’s a small PC program. Installation instructions are included with the download. You will be up and running in minutes. You can view dbell™ HD live streaming using all major browsers, Internet Explorer, Firefox, Chrome and Safari.

Yes, you can record live streaming to the PC, NVR, FTP/Cloud

In the PC program you can schedule recording. For example, you can schedule everything to be recorded when you are away or for a specific time period.

Damn right you are… you should be in our team! dbell HD Live easily integrates with ONVIF® compatible security products like NVR, IP camera etc.

Yes, you can add as many dbell HD live as you want around your property. dbell HD live has rotating easy-mount which allows you to use dbell HD as a security camera enabling you to view all from the same app.

Yes, dbell™ HD live works with your existing doorbell power and AC adapter. dbell™ HD comes with worldwide power adapter 120VAC-240VAC, 50/60Hz.

Yes, dbell™ HD live has built-in RJ45 Ethernet port. You can connect CAT5e/CAT6 cable at the back of the dbell™ HD live.

Not to worry, dbell™ HD live works with both AC and DC power. It comes with power adapter also. You can use this adapter to supply power in case you don’t have existing doorbell. You can extend the power using 16 AWG 2 conductor cable up to 100ft.

When motion or sound is detected, i) it sends instant alert to the associated smartphone/tablet,  ii) takes a picture and email the snapshot to you iii) Records 30 second video clip. You can also adjust the sensitivity of the sensor.

Yes, dbell™ HD live provides 3x video streams at the same time. You can have one stream being recorded and other stream being viewed or same stream being viewed or recorded simultaneously.

Yes, you can see the live view of the dbell HD live camera from most iOS®, Android device, Windows® PC program, Browsers like IE, Firefox, Chrome, Safari, ONVIF compatible device, RTSP players. Even at dark – Night vision will allow you to see the outside up to 5m . dbell built-in motion sensor will trigger alarm when a visitor is at your door.

Yes, it works on most iOS® and Android® devices and Windows® PC program, Browsers like, IE, Firefox, Chrome, Safari, ONVIF compatible device, RTSP players

32 users and Unlimited live streaming from dbell. Each user’s smartphone needs to be registered with the dbell.

Yes, dbell HD Live is water proof with IP65 rating.

What is IP65?
The International Protection Rating or known as ‘Ingress Protection Rating’, is an international standard used to describe the environmental protection of electrical equipment or enclosures for electrical equipment.

The standard is designed to give more information about the level of protection other than merely stating the equipment is “water-proof” and is normally expressed as a two digit number where the first number indicates the level of protection against the ingression of solid objects and the second digit indicates the level of protection against the ingression of liquids. Note: If the IP rating shows an ‘X’ then there is no level of protection for that specific category.
IP66 – The first digit (6) indicates the camera is dust tight giving complete protection against any solid matter entering the equipment.  The second digit (5) indicates Protected from low pressure water jets from any direction.

IP protection and what it means
As defined in international standard IEC 60529, it classifies the degrees of protection provided against the intrusion of solid objects (including body parts like hands and fingers), dust, accidental contact, and water in electrical enclosures. The standard aims to provide users more detailed information than vague marketing terms such as waterproof or Weather Resistant.

References:
1. IEC 60529, “degrees of Protection Provided by Enclosures (IP Codes),” Ed. 2.1 (Geneva: International Electrotechnical Commision, 2011)
2. IEC 60529 (Ed. 2.1), clause 4.1.

Yes, we provide after sales support. We have integrated Knowledge Base, providing 24/7 online self-serve online support. You can ask for support by creating support ticket You can contact us directly by selecting ‘Help’. You can email us support@dbell.ca